When the Boss Changes Everything: Organisational Culture At Its Best

At The Heart Of The Company: Organisational Culture At Its Best

You have a good life, you work at your dream job. Free lunches, nap pods, ping pong tables, everyone's chill, decisions take forever because everyone gets a say, but whatever- you're living your best life. Then one day, a billionaire rocks up, buys the whole company for £35 billion, fires half your mates within a week, bins the free lunch, removes the nap pods, and starts making every single decision himself at 2am via text. You can't believe it...

But this is what happened at Twitter… sorry, I mean X.

This isn't Tony Soprano on a difficult day or something like that. This actually happened when Elon Musk bought Twitter in October 2022. If you want to understand organisational culture and what happens when it goes wrong, the case of Musk is a true masterclass.

What Is Organisational Culture?

Before we dive into the carnage, let's get the theory sorted. Back in 1982, two academics called T Deal and A Kennedy came up with the term corporate culture (also called organisational culture, because business people love having two names for everything). They defined it as the set of values, attitudes, norms, and beliefs in an organisation.

Basically, it's the way of doing things in a workplace. It's how people actually behave, what they care about, what gets rewarded, what gets you in trouble, and how things actually get done - not how the employee handbook says they should get done.

Think of it like your school or college. You've got the official rules, yeah? But then there's the actual culture - like, do people actually follow those rules? Is it competitive or collaborative? Do teachers trust students or watch them like hawks? That's your culture, and every organisation's got one.

What Shapes This Culture?

Loads of things influence how a company's culture develops:

• Size of the organisation - A startup with 10 people is going to feel dead different from a massive corporation with 10,000

• Personalities of senior managers - If your CEO's a control freak, guess what the whole company becomes?

• Traditions - "We've always done it this way" is basically culture in a sentence

• Attitude to risk - Some companies say "let's try it!" while others say "let's have 47 meetings about trying it"

• Societal norms - What works in Tokyo might not work in London

Culture forms over YEARS. It's not something you can just change overnight… well, unless you do a hostile takeover. Then all bets are off. External shocks like mergers or new leadership can shake everything up quicker than the speed of light.

Why Is Organisational Culture Relevant?

A strong, cohesive corporate culture creates a sense of belonging. When everyone's on the same page, you get less miscommunication, less "incidents", and more actually getting stuff done. Plus, your culture basically IS your brand image. Look at Google - until recently, they were famous for being the best place to work, which meant top talent wanted to work there and customers saw them as innovative and employee-friendly. That's competitive advantage right there.

But what happens if your culture's toxic? Good luck attracting decent employees or keeping customers who care about ethics.

The Four Gods of Management

Right, so in 1999, this legend called Charles Handy decided to explain organisational culture using Greek gods. I know, sounds random, but it's actually quite clever.

Zeus: The Power Culture (When One Person Rules Everything)

The Theory: Power culture exists in centralised organisations where a few senior managers hold all the authority. Decisions get made lightning-fast because there's no faff . the boss says jump, everyone jumps.

IB Business Management Real-world example: Elon Musk at X (Twitter) is basically Zeus incarnate. When he took over, he binned Twitter's old collaborative culture overnight. The platform went from having content moderation teams, employee resource groups, and democratic decision-making to... Elon tweeting at 3am and everyone scrambling to make it happen. By 2024, he'd fired about 80% of staff, changed the algorithm to boost his own tweets (literally - when his Super Bowl tweet got fewer views than Biden's, he apparently flew to California and demanded the engineers fix it), and made every major decision himself.

Fast? Absolutely. Good for staff morale? Not so much. Loads of talented people left because they had zero input on anything.

The Pros: Quick decisions, clear chain of command, no endless meetings
The Cons: Staff feel powerless, high turnover, all your eggs in one basket (if the boss is rubbish, you're stuffed)

Apollo: The Role Culture (Rules, Rules, and More Rules)

The Theory: Role culture is all about formalised rules, regulations, and clearly defined positions. Everyone knows their job, follows the guidelines, and works within the system. Think tall hierarchical structures - your classic bureaucratic setup.

IB Business Management Real-world example: This is your NHS, your local council, your traditional banks. Before Musk's takeover, Twitter actually had elements of this with all their content moderation policies, committee structures, and approval processes. Sure, it could be slow, but everyone knew where they stood.

Traditional companies like HSBC or Barclays are role culture champions. Everything's got a process, there's a form for everything, and you need 12 signatures to change the coffee supplier. Boring? Maybe. Stable? Absolutely.

Best For: Public sector organisations, large established companies, anywhere you need consistency and accountability
The "Not so good": Slower than a tortoise on sleeping pills, can stifle innovation, frustrating for creative types

Athena: The Task Culture (Assemble the Team!)

The Theory: Task culture is when you bring together people with specific skills to tackle particular problems or projects. Think of it like the Avengers - you've got different specialists working as a team to complete a mission. Often uses matrix structures where people report to both project managers and their department heads.

IB Business Management Real-world example: Google (Alphabet) is famous for this. They're constantly forming teams around specific products or problems. Need to fix Android's battery drain? Assemble a crack team of engineers. Want to develop a new AI feature? Get your best people together, regardless of their usual department.

Management consultancies like McKinsey or Deloitte live and breathe task culture. They'll put together a team specifically for your project - maybe someone who's brilliant at financial modelling, someone who understands your industry, and someone who can actually explain it all in English. Job done, team dissolves, everyone moves to the next project.

The Good Bit: Flexible, focuses on getting stuff done, motivating for skilled people
The Challenge: Needs the right mix of personalities and skills, can be chaos if poorly managed, people might not know who they report to

Dionysus: The Person Culture (Everyone's a Special Snowflake)

The Theory: Person culture exists when people see themselves as more important than the organisation. The company only exists so these talented individuals can work. It's basically a collection of superstars who share resources.

IB Business Management Real-world example: Think law firms, private medical practices, architects, accountants. At places like Magic Circle law firms (Clifford Chance, Allen & Overy), the partners are basically running their own practices under one roof. They share office space, a brand name, and admin support, but each lawyer sees themselves as the main character.

Management consultancies also have elements of this - those senior partners with their own client lists? Classic person culture. The organisation supports them; they don't really work FOR the organisation.

Works For: Highly skilled professionals who could easily work independently
Not right for: These people can be MASSIVE divas. If leadership changes or someone new comes in trying to impose rules, watch out. They'll flex their influence hard because they genuinely believe they're more important than the company.

Quick Point

Most companies DON'T have just one culture. You'll get subcultures in different departments. The marketing team might be all collaborative and creative (task culture), whilst the finance department is following every rule in the book (role culture), and the CEO's running a power culture from the top. This is normal - but it can cause friction.

When Cultures Collide

Culture clashes happen when there's a massive difference between what people believe and value within an organisation. And let me tell you, the consequences can be BRUTAL and final.

What Causes Culture Clashes?

IB Business Management Real-world examples: Mergers and Acquisitions

Remember the Omnicom and Publicis merger? Two MASSIVE advertising agencies (one American, one French) tried to merge in 2013 to create the world's largest ad agency - worth £28 billion.

They couldn't even agree on who'd be CEO. The French wanted their people, the Americans wanted theirs, and after months of arguing, they just... gave up. Thirty-five BILLION down the drain because of culture clash. The European Federation of Journalists' president literally said they couldn't work together because of "internal cultural clashes and power struggles."

Or how about Daimler-Chrysler in the late 1990s? German Mercedes (formal, hierarchical, methodical) tried to merge with American Chrysler (casual, fast-moving, entrepreneurial). It was called a "merger of equals" at first. A few years later? "Fiasco." They just couldn't blend the cultures. The Germans wanted detailed reports and structured meetings; the Americans wanted to move fast and make decisions on the fly.

The tech world isn't immune either. When Microsoft acquired Nokia's mobile phone business in 2013 for £5.4 billion, it was meant to be brilliant. By 2015, Microsoft had written off £6.2 billion and Nokia was basically dead. Why? Culture clash. Microsoft's process-driven approach versus Nokia's traditional mobile phone culture just didn't gel.

When the Organisation Grows

As firms get bigger, communication gets harder. You can't just shout across the office anymore. Different departments develop their own subcultures, potentially speaking different languages (literally, if you're global). Suddenly, the cosy startup where everyone knew everyone is replaced with layers of management and bureaucracy.

Charles Handy pointed out that organisational structure and culture are linked. Get a tall hierarchical structure, and you'll probably end up more bureaucratic. Flatter structures tend to be more democratic. So when you grow and add layers? Culture shifts whether you want it to or not.

Leadership Changes

New boss = potential new culture. And if the new leadership style doesn't match what's been there before? Chaos.

Look at Twitter again. Before Musk, Twitter had elements of role and task culture - there were teams dedicated to trust and safety, content moderation had processes, employees had a say in decisions. Then Musk rolled in with a pure power culture. Former head of trust and safety Yoel Roth said Musk literally told them to "shut it down" when racism spiked after the takeover - then days later, wanted them to take a MORE aggressive approach than before. The mixed signals, combined with the culture whiplash, meant loads of experienced staff just left.

By 2024, The Guardian newspaper officially left X, saying "the benefits of being on the platform were now outweighed by the negatives" and calling it "a toxic media platform." When major news organisations are calling your culture toxic and bouncing? That's a culture problem.

Different Languages and Backgrounds

When you're operating globally or hiring diverse teams (which you should be!), cultural differences can create challenges. What's considered direct and honest communication in the Netherlands might seem rude in Japan. What Americans see as confidence might look like arrogance to Brits. These aren't insurmountable, but if you ignore them? Culture clash city.

This is where Cultural Quotient (CQ) comes in - it's basically your ability and willingness to understand other cultures and avoid misunderstandings. Low CQ in a diverse organisation? Get ready for awkward meetings and confused employees.

The Actual Consequences

When cultures clash, it's not just uncomfortable - it hits the bottom line:

• Lower staff morale - Nobody wants to come to work when it's tense

• Lower productivity - Hard to focus when there's constant conflict

• Workplace conflict - Arguments, gossip, disagreements, all that fun stuff

• Higher labour turnover - Good people leave, taking their skills with them

• Reduced profitability - All of the above = less money coming in

According to research, over 30% of mergers fail specifically because of cultural incompatibility. Not financial reasons. Not market conditions. Just because people couldn't get along or work together effectively.

IB Business Management Real-world example: Sprint and Nextel merged in 2005 for £26 billion. Sprint was formal and bureaucratic; Nextel was entrepreneurial and casual (they literally had different dress codes - suits vs. khakis). By 2008, Sprint had written down 80% of Nextel's value. A Washington Post article at the time said "the two sharply different cultures resulted in clashes in everything from advertising strategy to cellphone technologies." Absolutely disastrous.

Culture Gaps vs Culture Clashes: What's the Difference?

Quick definition time:

• Cultural norm = the dominant culture that exists in your organisation (basically, "how we actually do things here")

• Culture gap = the difference between the culture you WANT and the culture you've ACTUALLY got

• Culture clash = when different groups within the organisation have fundamentally different values and beliefs

You might have a culture gap without a culture clash - like, management wants innovation but the current culture is too risk-averse. That's a gap you need to close, but it's not necessarily people fighting.

A culture clash is more dramatic - it's when the sales team and engineering team literally can't work together because they have completely different values. Or when a new CEO's vision actively conflicts with what long-term employees believe in.

Question: Can Culture Actually Change?

Yes, but it's HARD. Culture forms over years, remember? You can't just send out a memo saying "we have a new culture now" and expect everyone to fall in line.

IB Business Management Real-world example: Satya Nadella at Microsoft is probably the best example of culture change done relatively well. When he became CEO in 2014, Microsoft was known for being ruthlessly competitive internally - teams would literally sabotage each other to look better. Nadella introduced the "growth mindset" culture: collaboration, learning from failures, empathy.

Did it happen overnight? Absolutely not. He used symbols (posters in conference rooms), storytelling, changed the performance review system, hosted massive hackathons to encourage collaboration, and most importantly, modeled the behaviour himself. Nearly a decade later, Microsoft's culture has genuinely shifted, and they're regularly rated as having one of the best cultures in tech.

When firms grow, evolve, or face more competition, culture HAS to adapt. Markets change, customer expectations change, and if your culture doesn't change with them? You'll get left behind. The companies that survive are the ones that can maintain their core values whilst adapting their practices.

IB Business Management Exam:

Let's bring this home with what examiners want to see:

1. Know the definitions - Be able to define organisational culture (values, attitudes, norms, beliefs), the four Handy types (power, role, task, person), culture gap, culture clash, and CQ

2. Link culture to structure - Remember Handy's point: tall structures = more bureaucratic (role culture), flat structures = more democratic

3. Understand the consequences - Culture clashes lead to lower morale, productivity, and profitability; higher turnover. Be ready to explain WHY

4. Real-world application - Examiners LOVE when you can link theory to actual companies. Musk and Twitter? Perfect example of power culture and culture clash. Microsoft under Nadella? Culture change. Any merger failure? Probably culture clash

5. Evaluate - There's no "best" culture. Power culture might be brilliant for a startup that needs quick decisions, but terrible for a hospital where you need checks and balances. Task culture's great for consulting but might not work for a factory. Context matters!

The Bottom Line

Here's what you need to remember: Organisational culture isn't just corporate fluff - it's literally how companies operate, make decisions, and treat people. Get it right, and you create competitive advantages, attract top talent, and build something sustainable. Get it wrong, and you're looking at Twitter... sorry, X... as a cautionary tale.

The Twitter transformation is genuinely one of the most dramatic culture changes in recent business history. In just two years, Musk took a platform with 7,500 employees, multiple subcultures, established processes, and democratic decision-making, and turned it into a power culture with about 1,500 employees where decisions flow from one person. The platform's value reportedly dropped by 80% from what Musk paid, major advertisers left, and millions of users migrated to alternatives like Bluesky and Threads. Culture matters, people.

Whether you're analysing mergers, leadership changes, or organisational growth, culture is ALWAYS part of the story. And now, when your teacher brings up this supposedly boring topic, you can hit them with, "Oh, you mean like when Elon Musk's power culture absolutely clashed with Twitter's existing culture, resulting in an estimated loss of £28 billion in value and a mass exodus of talent?"

Yeah, not so boring now, is it?

Quick Revision Checklist:

• Organisational culture = values, attitudes, norms, beliefs (Deal & Kennedy, 1982)

• Four types: Power (Zeus), Role (Apollo), Task (Athena), Person (Dionysus)

• Culture clash = when values and beliefs differ within organisation

• Causes: M&As, growth, leadership changes, low CQ

• Consequences: Lower morale, productivity, and profitability; higher turnover

• Real examples: Twitter/X, Daimler-Chrysler, Omnicom-Publicis, Sprint-Nextel

• Culture can change but takes time, leadership commitment, and consistent reinforcement

• Link between structure and culture: tall = bureaucratic, flat = democratic

Stay well,